Contact Us

For Medical Information or to report product complaints (including adverse events), please contact our Medical Information Department on 0800 500 673, Monday to Friday, 10:30am - 6:30pm.

If your request is urgent, please consult your doctor or a health care professional, or go to the Emergency Department of your nearest hospital.

To contact MSD electronically, please complete the following details and click submit.

Corporate Office:

Merck Sharp & Dohme (New Zealand) Limited
Level 3, 123 Carlton Gore Road
Newmarket, Auckland 1023
PO Box 99851, 1149
New Zealand

Contact Information
Enquiry details
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Merck Sharp & Dohme (New Zealand) Limited] (“MSD”) will collect, record and use your occupation, organisation, first name, surname, email, telephone number, country of residence and other personal information (please note some of this information maybe personal sensitive information)(“Personal Information”) by the way of this online form for the purposes of making an MSD Medical Information request. We may conduct data analytics on the personal information you provide, including to help us improve our services and customise information for you. If you choose not to provide us with your personal information, we may not be able to fulfil these purposes. We will keep your personal information for only as long as is necessary to carry out the purposes described above (unless we are required or permitted by law to hold the information for a longer period). We may disclose your personal information to organisations who assist us and our affiliated companies (which may be located in other countries including the United States, United Kingdom, Singapore, South America, Poland, China or India). If you would like to know more about our privacy policy, including how to access and seek correction of the personal information MSD holds about you, how to complain about a breach of the New Zealand Privacy Principles, and how MSD handles such complaints, please go to or contact our Privacy Officer at: MSD, PO Box 99-851, Newmarket, Auckland 1149, T +64 9 523 6000, E

By supplying your contact details, you also consent for MSD to contact you for follow up information if a safety report is identified.